Refund policy

Return & Refund Policy

We want you to love your purchase. If for any reason you’re not fully satisfied, we offer returns under the following terms and conditions.

Return Eligibility

  • Items can be returned within 7 days from the date of delivery.

  • Products must be returned in the same condition as received:

    • Unworn, unused, and unwashed

    • No scratches, damages, stains, odors, or signs of wear

    • All original tags, packaging, accessories, and labels must be intact

  • Items that show any signs of use or wear will not be eligible for a full refund.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Accessories worn close to the body (e.g. earrings, hair accessories, masks)

  • Sale or discounted items (unless defective)

  • Customized or personalized products

Refund Process

  • Once the item is received and inspected, you will be notified of the approval or rejection of your refund.

  • Full refunds are issued only if the item meets all return conditions.

  • Partial refunds may be issued if:

    • The item shows minor signs of handling

    • Original packaging is missing or damaged

    • Accessories or parts are missing
      The refund amount will be adjusted based on the item’s condition.

Damaged or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of delivery with clear photos.

  • Approved cases will be refunded or replaced at no extra cost.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping fees are non-refundable.

Refund Method

  • Approved refunds will be processed to the original payment method or store credit (where applicable).

  • Processing time may take 5–10 business days, depending on your bank or payment provider.

Final Note

We reserve the right to refuse returns or issue partial refunds if the item does not meet our return conditions. This policy helps us maintain quality standards and fair pricing for all customers.